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Redbridge Council Talent Pooling System
Dates
23rd November 2026 - 22nd February 2027
£1 per hour
Location
222 Upper Street, London, N1 1XR
Skills
Customer Service,
Collaboration,
Communication,
Problem-solving,
IT skills,
Customer Services
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Customer Service Agent (Sc6)

London Borough of Islington

Who You Are

You are a dedicated professional with experience in front-line customer service, ideally in the public sector. You demonstrate a strong commitment to service quality and performance. You have the ability to navigate through various IT systems and administrative procedures to provide efficient customer service. You are able to handle diverse customer issues confidently, courteously, and professionally. You understand equalities issues and are committed to creating an inclusive environment.

What the Job Involves

The Contact Centre Advisor is a critical role responsible for providing high-quality and professional resident-focused service. You will be expected to handle high-volume calls, responding to resident enquiries and concerns promptly. Key tasks include directing residents to appropriate services, processing service requests in accordance with established guidelines, and escalating cases when necessary. You will also support the development of new starters and colleagues, participate in continuous training, and ensure accurate data entry on ICT systems.

Skills

  • Experience in customer service, preferably in the public sector
  • Proficiency in various IT systems for customer service delivery
  • Excellent verbal and written communication skills
  • Ability to handle high-volume calls professionally
  • Demonstrates empathy and ability to deal with distressed individuals
  • High degree of accuracy and attention to detail
  • Understanding of equalities issues and commitment to elimination of discrimination
  • Collaborative mentality and team player
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